The beginning of the global COVID-19 pandemic disrupted lives, livelihoods and life, as we knew it, took a drastic turn. From the business point of view, companies around the world, regardless of their size or sector, saw their activity interrupted. However, the logistics and storage industry was at the forefront.
This crisis underscored the importance of efficient and optimised logistics operations. In the last almost two years, the logistics industry has undergone a great transformation, adapting to the volatile global scenario and growing with new trends. Here are the main trends and logistical innovations in 2021.
Accelerated growth of technology
The logistics industry has been operating largely in manual processes until a few years ago. But more and more technology is being adopted and as a result of the pandemic this has been accelerating even more.
Storage is one of the keys to an efficient logistics ecosystem. Almost all aspects of the chain have begun to be automated to ensure that human resources are dedicated to important and complex tasks that ensure good warehouse management. Although the years before the pandemic have already witnessed the integration of technology, 2021 has been the year of progress.
Changes in shopping habits
In 2020, with worldwide confinements and teleworking, remote purchases increased exponentially. This resulted in a large-scale change in consumer behaviour, preferences and expectations regarding purchases and delivery of shipments. This change has led to a need to increase efficiency in logistics platforms.
Personalised customer experience
Logistics platforms are implementing technologies such as AI, IoT and Big Data to obtain information about consumer preferences and customise their experience to meet growing demand.
In addition to teaching us to prioritise our health and safety, the pandemic also stressed the importance of being ecological. Logistics platforms have got on the train of sustainability and are aware of the impact of their operations on the planet. Sustainable logistics aims to increase profitability and reduce environmental impact to achieve long-term success. These sustainable practises range from environmentally friendly packaging materials, transportation with low environmental impact and even the opening of warehouses closer to the customer's location.
The rise of the D2C model
In 2021, many brands and sellers adopted the D2C (Direct to Consumer) business model. This means that more and more brands are looking for platforms that offer end-to-end logistics services and hopefully this trend will continue in the future.
Last mile deliveries
Efficient last mile deliveries, with real-time updates and better synchronisation with your partners will become increasingly important to meet customer expectations.
The pandemic has created widespread apprehensions to physical contact with other people, and consumers now prefer contactless services for almost all purchases they make. The logistics industry offers contactless deliveries validated through technology. These contactless services are likely to become an industry standard.
Fuente: The Economic Times